Refund policy
Once an order is confirmed, Grannyways does not accept return or refund requests. However, in the situations below, we're glad to work with you to find a fair and prompt resolution.
Damaged Product
- Notify us within 2 days of delivery at support@grannyways.com.
- Share your order number, a photo of the invoice, a photo of the outer box, and an unboxing video showing the damaged item.
- We'll arrange a replacement of the affected product(s) promptly — no refund is issued for damaged items.
- In multi-item orders, only the affected product is eligible for replacement.
- Expect a response within 24–48 hours, with full support until the matter is resolved.
Missing Product
- Notify us within 2 days of delivery at support@grannyways.com.
- Share your order number, a photo of the invoice, a photo of the outer box, and an unboxing video showing all items received.
- We're unable to process a refund for missing items, but we'll promptly dispatch the missing product to complete your order.
- Expect a response within 24–48 hours, with full support until the matter is resolved.
Quality Concern (Taste, Texture, Colour, or Aroma)
- Notify us within 2 days of delivery at support@grannyways.com.
- Share your order number, the packaging/production date, and clear photos or a video of the concern.
- Our products are stone-ground and traditionally made in small batches, so minor natural variation in taste, texture, colour, or aroma is expected and is not a defect.
- After review, we'll arrange a replacement where warranted — no refund is issued for quality concerns arising from natural variation.
- Expect a response within 24–48 hours, with full support until the matter is resolved.
Grannyways is committed to standing behind the authenticity of every product we ship. If something isn't right, reach out — we'll make it right.
