Refund policy

At Grannyways, we take immense pride in offering you the finest crafted products with authenticity and using time-honored production methods. We understand that life can sometimes throw us unexpected surprises, and we're here to ensure your experience with our products is nothing short of exceptional. Below, we outline how we handle situations involving missing goods, damaged items, and products that may not meet your expectations.

Missing Goods? Rest Assured!

Should you find any items missing from your Grannyways package, worry not – we're here to make things right:

1. Reach Out: Within 5 days of your delivery, kindly contact us at support@grannyways.com. Your satisfaction is our foremost concern.
2. Provide Details: In your email, share your order number, a photo of the invoice, a snapshot of the outer box, and a couple of images showing the opened box with the missing items.
3. Swift Action: Although refunds for missing items aren't available, we will promptly send you the missing product, ensuring your order is complete.
4. Count on Us: Anticipate a response from us within 24-48 hours. We're committed to resolving the situation to your absolute satisfaction!

Damaged Item? Let Us Make It Right!

Should you receive a damaged product, rest assured that we're here to address the matter promptly and thoughtfully:

1. Notify Us: Reach out to us within 5 days of your delivery at support@grannyways.com. Your experience matters deeply to us.
2. Share Visuals: Send us your order number, a photo of the invoice, an image of the damaged outer box, and a couple of clear photos showcasing the damaged product.
3. Rapid Replacement: We'll expedite the delivery of a replacement for the damaged product – your contentment is our priority!
4. Our Pledge: Expect to hear back from us within 24-48 hours. We're dedicated to rectifying the situation to your utmost satisfaction.

Unsatisfactory Product? Let's Make It Right Together!

If you encounter a product that doesn't meet your expectations, we're here to collaborate and find a solution:

1. Notify Us: Reach out within 10 days of your delivery at support@grannyways.com. Your contentment is our driving force.
2. Share Information: Provide your order number, packaging/production date, and a few clear photos or a video highlighting the issue.
3. Appreciate Authenticity: Understand that natural products might exhibit minor variations in taste, texture, color, or aroma – a testament to their genuine nature.
4. Our Joint Effort: We're committed to finding a resolution that leaves you delighted. Let's work together to ensure your satisfaction.
5. Assured Replacement: After careful evaluation, we'll arrange for a replacement. Your trust means everything, and we're here to honor it.
6. Support at Every Step: Count on us to respond within 24-48 hours. We're here to provide unwavering assistance throughout the process.

At Grannyways, our dedication to your happiness goes beyond the products we offer – it's about building a lasting relationship. Your delight is what propels us, and we're steadfast in crafting solutions that leave you content, appreciative, and eager to continue enjoying the authenticity of Grannyways.